1 About Us
Kateamy.com is a psychology practice led by Kate Amy, offering therapy, counselling, NDIS support, couples therapy, retreat, meditation experiences and group work. We operate on the lands of the Kombumerri and Bundjalung peoples in Australia, and online via kateamy.com.
2 Information We Collect
We collect personal information when you book an appointment, fill out a contact form, or engage our services:
- Identity — full name, date of birth, gender
- Contact details — email address, phone number, home address
- Health information — reason for referral, mental health history, session notes
- Booking data — appointment history, preferred times, service type
- NDIS information — NDIS number, plan details (if applicable)
- Technical data — IP address, browser type (via website cookies)
3 How We Use Your Information
- To schedule and manage your therapy or support appointments
- To provide and improve our services tailored to your needs
- To send appointment reminders and follow-up communications
- To process NDIS funding and reporting requirements
- To comply with legal, professional, and regulatory obligations
- To respond to enquiries via our contact form or phone
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4 Sensitive & Health Information
Health and mental health information is classified as sensitive information under the Privacy Act 1988. We handle it with the highest level of care:
- Only collected with your consent and for the direct purpose of providing care
- Accessible only to Kate Amy and authorised personnel involved in your care
- Stored securely using encrypted systems (Cliniko practice management software)
- Not disclosed to third parties without your explicit written consent, except as required by law or to prevent serious harm
5 Disclosure of Information
We may share your information only in these limited circumstances:
- Service providers — e.g. Cliniko (booking platform), Squarespace (website host), under strict data agreements
- Legal requirements — when required by Australian law or a valid court order
- Safety obligations — if there is an imminent risk of serious harm to you or another person
- NDIS Agency — for participants receiving NDIS-funded supports, as required
- With your consent — to other health professionals involved in your care
6 Third-Party Booking Platform (Cliniko)
Our appointment bookings are managed through Cliniko, a secure, Australian-based practice management platform. When you book through our site, you will be redirected to Cliniko's booking system. Cliniko's own Privacy Policy applies — review it at cliniko.com.
7 Cookies & Website Data
Our website is hosted on Squarespace, which uses cookies to improve your browsing experience and analyse traffic. You may disable cookies in your browser settings, though some features may not function correctly.
8 Your Rights
Under the Australian Privacy Act 1988, you have the right to:
If unresolved, contact the OAIC at oaic.gov.au or call 1300 363 992.
9 Data Retention
Client records are retained for a minimum of 7 years from the date of last service (or until a minor turns 25), in accordance with Australian professional and legal standards. Records are securely destroyed after this period.
10 Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure — including encrypted platforms such as Cliniko and password-protected systems for all staff.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.
12 Contact Us
For any privacy concerns, requests, or complaints, please contact:
Kate Amy — Kateamy.com
Website: www.kateamy.com
Contact form: kateamy.com/contact
Location: Cudgera Creek, Northern Rivers NSW, Australia